Q: May I check naked photos and videos before order?
A: Yes. You can email us (email@example.com) to double check for sure.
Q: What accessories comes with the doll?
A: underwear, cleaning tool, gloves, wig, comb and heating rod. Please kindly note that no battery or lubricant is included since they are banned during safety inspection in Chinese airport.
Q: How long can I get the doll?
A: We can promise you safe and quick delivery. Generally speaking, it takes around 10-15 days. We will inform you the tracking number.
Q: How to deal with custom clearance?
A: We will handle the custom clearance for most destinations such as USA, Europe, Japan. Dolls may be banned in some Muslim countries etc., please make sure you can handle the custom clearance before order.
Q: How to pay?
A: You can pay to us via PayPal, West Union and bank transfer. Please make sure to contact us (firstname.lastname@example.org) for payment information before order. Thanks.
Q: I don’t want anyone to know I buy a doll.
A: Discretion is our number one priority. It is our responsibility to protect your privacy. Therefore, we promise all packages are shipped in plain packaging, no specific indication or labeling on the box related about doll. In addition, if you do not want doll delivery to your home, please ensure to inform us the correct delivery address when you order.
Q: How to ensure quality and deal with quality problem?
A: As long as we receive your payment, the factory will start production. We have 3 online inspectors in factory to check each finished product. They will check the quality of molding, TPE skin elasticity, metal skeleton articulation, details of the face etc. This is the first step to make sure quality. In the other hand, our service team will send you photos and videos to inspect before delivery. Also, we will make sure to deliver the dolls upon your confirmation. This is the second step to make sure quality. If there is any defect when you receive the doll, please immediately contact us first.
Q: How to clean your doll?
A: You may shower your doll or to put your doll in a bathtub using antibacterial soap and cold water to clean her body. Do not allow water between neck and head, otherwise there may be rust on the neck screw. After washing, allow the doll with full dry naturally, then you can apply the baby powder to the doll’s body so the skin will not be too sticky and also comes out with nice smell.